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All products at ChillHippo are made to customer specification and thus ineligible for return. All sales will be considered final.

Damaged or Defective Items: Please examine your order promptly upon receipt. If the item(s) is defective, damaged, incomplete, or if you received the wrong product, contact us at info@chillhippo.com. This will allow us to assess the problem and take appropriate action to resolve it.

Refunds: If your item is found to be defective, please ensure it is returned with tags still attached and accompanied by the original packing slip. We will provide instructions for return shipping. Upon receiving and inspecting the damaged item(s), we will notify you of the approval status for the refund/exchange. If approved, you can opt to receive a corrected item or a refund to your original payment method.